Frequently Asked Questions

Residential Services

A standard commercial treatment usually involves the application of residual spray, insecticidal dust, cockroach and/or ant gels and rodent baits as deemed best suitable by the technician for the premises and pests present. If you are in a detached building, we may apply residual product to the external walls, eves, gutters and windows. We also treat the gardens, pathways, fences and any external structures on the property such as car parks, storage and rubbish areas and sheds.

Many people are concerned with safety of the products used for pest control. The safety information provided for products we use around the home state they are generally safe for use around children and pets, except in the case of fish which will be required to be covered for the duration of the treatment. Many of the products we use are nature identical versions of chemicals found in the environment. For example the product we use on the exterior of your home is a synthetic pyrethroid – modelled on the extract pyrethrum from the Pyrethrum Daisy.

With a standard residential treatment you don’t have to leave your home unless you prefer to. Generally speaking, once any liquid treatment has dried it is safe to enter the area that has been treated. In some cases of severe infestation or for some specific pests, treatment may involve applying pesticides into the atmosphere or use of fine mists and will require you to leave the premises for a period of time. The technician will advise you if this is necessary or you can discuss this when you make your booking. Some people however can be highly sensitive, and if you are concerned or have a sensitive person (such as a severe asthmatic) in the home it may be recommended that they leave while to treatment is being completed. If this is a concern in your home we suggest you Contact Us and also discuss any medical or allergic conditions with your doctor.

No. Generally for a residential treatment there is no need to empty your cupboards. We do recommend that you seal or cover any open food stuffs.

No. The product we use on the outside of your home has an ingredient in the mix which sets the residual to the bricks and concrete. Think of the paint on your home. Once it is dry it is set and does not wash off. This is a similar effect with the outdoor product. Also pests generally hide and breed in cracks and crevices away from the rain and so these are the areas we focus on during the treatment.

We are still able to complete work on overcast and cloudy days. If it is raining on the day of your booking, the technician will give you a call before he arrives to discuss the conditions and decide with you whether to go ahead with the treatment or rebook for another time.

This varies depending on the size of your home and yard and the pests you need treated. Our General Residential Service treats for large cockroaches, ants, spiders and silverfish. A General Residential Service for a 3 bed single level home starts from $180.00 (Inc. GST). Click through to our Free Quote Form and we will send you a free quote specific to your property.

This varies depending on the size of the premises to be treated, the frequency, the pests to be treated and the level of infestation. Our General Commercial Service treats for cockroaches, ants, spiders, silverfish and rodents. Click through to our Free Quote Form and we will send you a free quote specific to your property.

Commercial Services

A standard commercial treatment usually involves the application of residual spray, insecticidal dust, cockroach and/or ant gels and rodent baits as deemed best suitable by the technician for the premises and pests present. If you are in a detached building, we may apply residual product to the external walls, eves, gutters and windows. We also treat the gardens, pathways, fences and any external structures on the property such as car parks, storage and rubbish areas and sheds.

Yes. All our technicians are trade qualified and we hold Public Liability, Professional Indemnity and Workers Compensation Insurances. We also hold a specific insurance for our pest vehicles which covers any accidental spillage and environmental damage.

Absolutley. Our technicians have completed Food Safety Training and are qualified to complete treatments at HACCP compliant facilities. Some companies choose to become what is known as HACCP ‘Accredited’. There is much mis-information in the marketplace regarding this issue. Accreditation is not necessary to complete treatments at HACCP facilities. If your premises is HACCP Compliant we are able to provide you with compliant log books, safety data sheets and product certificates which you keep on the premises to present to your HACCP Inspector.

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Many people are concerned with safety of the products used for pest control. The safety information provided for products state they are generally safe for use around commercial premises. Many of the products we use are nature identical versions of chemicals found in the environment. For example the product we use on the exterior of the property is a synthetic pyrethroid – modelled on the extract pyrethrum from the Pyrethrum Daisy.
With a standard commercial treatment you don’t have to leave unless you prefer to. Generally speaking, once any liquid treatment has dried it is safe to enter the area that has been treated. In some cases of severe infestation or for some specific pests, treatment may involve applying pesticides into the atmosphere or use of fine mists and will require you to leave the premises for a period of time. The technician will advise you if this is necessary or you can discuss this when you make your booking. Some people however can be highly sensitive, and if you are concerned or have a sensitive person (such as a severe asthmatic) at your business it may be recommended that they leave while to treatment is being completed. If this is a concern we suggest you Contact Us and recommend the employee to discuss any medical or allergic conditions with their doctor.
No. Generally for a commercial treatment there is no need to empty the cupboards or storage areas. We do recommend that you seal or cover any open food stuffs. In the case of a severe infestation the use of a mist may be recommended. In this case you will need to cover all food stuffs and utensils. The technician will advise you if this is necessary.

Termite Services

The most important thing you can do is NOT disturb them any further. You may be tempted to spray them with insect or surface spray and clean up the dirt and damage. Don’t! The best results are achieved by treatment of special products directly to the live termites and their workings. By disturbing them they may retreat and block off the area from their network of tunnels which lead back to the nest. This makes treatment much more difficult and less successful. Secondly, don’t panic! If you have found termites it is likely they have been there for some time and they will not cause significant amounts of damage in a few days. Your first step is to have the property inspected by a technician qualified and experienced in termite work. For more information on what to do if you have found termites read our blog article: I Found Termites! What Do I Do?

This is definitely not recommended. Ridding a home of termites requires special skills. A thorough knowledge of building construction, termite ecology, termite products, government regulations and industry standards is essential for a successful result. The specialised products available to the pest industry are not available to the general public and termite control in some cases also utilises specialized equipment such as masonry drills, pumps, large-capacity tanks, and soil treatment rods.

Termite colonies may contain hundreds of thousands of termites, foraging in many different directions. Localised, “spot” or partial treatments will not protect the home from future infestation . We can not provide any remedial cover for partial treatments, since it┬┤s likely that termites will eventually find other points of entry into the structure. Therefore we strongly recommend a complete management plan to protect you home.

Termites move randomly through the soil searching for a source of food. They do not have the ability to know exactly where your house is. So if your neighbour treats his home for termites, your house isn’t automatically the termites next target. Your house may or may not need be treated. If there are active termite infestations in your neighbourhood, we would highly recommend a termite inspection to determine if there are in fact termites in your home as well.

Unfortunately yes, there have been cases of new homes being infested even though pre-construction termite treatments were applied. Sometimes there may be a small gap in the system or a part of the installed system may have been damaged and compromised during the building process. The CSIRO has completed surveys across Australia in the past and their figures indicate up to 1 in 5 homes will be attacked by termites regardless of age and construction methods. Regular inspections are highly recommended for all properties to detect any termite activity before major damage is caused.

The prices may vary due to the variety of different treatment options available. Different types of treatment methods, products, remedial cover, and inclusions will result in different prices. It is important to take careful note of what the quote includes. In most cases our termite treatment quotes include complimentary inspections, a remedial service period and will outline a number of treatment options which will vary in price.

ifferent species will consume and damage timber at different rates. Generally the amount of damage caused in an additional day, week, or month is minor, however it is quite common for termite presence to go undetected for some time. Prevention is the best cure and the first step is to have your home inspected regularly. The purpose of regular inspections is to spot termite activity early and treat appropriately before extensive damage is done.

Termite treatments can be grouped into two broad categories: liquids and baits. Soil-applied liquid termiticides have been around for many years. Their purpose is to provide a long-lasting chemical barrier in the soil around the property that either excludes termites in the ground from entering (repellent) or poisons them as they pass through it (non-repellent). All registered termiticides (both repellent and non-repellent) can be effective when applied correctly, and homeowners should not base their purchasing decision on product alone.

Different products have different life expectancies. These can vary from 5 to 10 years depending on the product applied. The actual length of control on a given structure will depend on such factors as thoroughness of the application, environmental conditions, and density of termites in the area.

All termiticides must be approved and registered by the Australian Pesticides and Veterinary Medicines Authority (the APVMA). Before any termiticide can be used in Australia, it undergoes a rigorous approval process, including an assessment for possible effects on human health, and on the environment. Chemical companies wishing to market a pesticide or other chemical must generate a large number of studies to demonstrate that the chemical can be used safely, without causing unacceptable risks, so yes, termiticides are generally considered safe when used correctly.

Many householders are concerned if there will be a remaining odour after their house has been treated. In the past some of the products used in termite control were formulated using volatile organic or petroleum solvents that smelled as they evaporated during and after application. New products are now available with low or no odour formulations.

Not necessarily. Unlike other services such as plumbing or electrical work, termite control involves living creatures. The best treatments performed by knowledgeable firms may fail at times, when termites find their way through tiny, untreated gaps in the soil. With perimeter treatments the intent is to establish a continuous, chemical barrier but this can be difficult. In the case of baits, it may take several months for termites to initially find the bait stations and several months more to achieve control. For your peace of mind a termite treatment completed by Mr PEST provides you with a remedial period where we will return and retreat affected areas at no additional charge provided the service agreement is maintained.